Information Center Statistics
The Information Center provides phone, Web and email support for the College. All agents are trained to assist first-time-in-college students in getting started at TCC.
Service Standards
First Call Resolution Rate: 60%
*Abandonment Rate: 30%
*Wait Time: 2:30
Student Callback Time: Two Business Days
Email Response Time: Two Business Days
* Does not include peak call periods (January and August).
Get instant answers and email support at AskTCC or call 817-515-8223.
Use the Directory for frequently used contact numbers.
Contact
Michael Tribble, Information Center Coordinator
817-515-8950
michael.tribble@tccd.edu